These terms govern requests, bookings and participation in Running Experiences Lisbon tours. Confirmation of a booking means that the customer accepts them.
1. Provider and scope
The service is provided by Bruno Manuel Claro under the Running Experiences Lisbon / Correr Lisboa name. Each experience includes only what is described on its page and in the confirmation sent to the customer.
2. Date request and confirmation
The customer may propose any day and a time between 05:30 and 20:00, normally with at least 24 hours’ notice. Sending the form is a request, not automatic confirmation. A booking is confirmed only by email after guide availability, capacity, route and operational conditions have been checked.
3. Price and payment
The estimated price is shown before submission and validated on the server. Discounts depend on participant numbers and booking type. Online payment, when available, is handled by a secure provider; we do not store full card details. Private proposals may set their own price, validity and conditions.
4. Cancellation by the customer
Unless different terms are disclosed before confirmation, the customer may cancel or request a change free of charge up to 24 hours before the start. With less than 24 hours’ notice or in case of no-show, amounts paid may be non-refundable, without prejudice to statutory rights and review of exceptional circumstances.
5. Changes or cancellation by the operator
Safety comes first. Weather, extreme heat, works, events, access, guide illness or force majeure may require a change of route, time, guide or date. If we cancel and the customer does not accept an alternative, we will refund the amount paid for the service not provided.
6. Right of withdrawal
Experiences are leisure services booked for a specific date or period and may fall within the statutory exception to the general 14-day withdrawal period. The cancellation policy above still applies and does not limit any other mandatory consumer rights.
7. Participant duties and fitness
Participants must provide accurate information, assess whether they are fit for the activity, disclose relevant restrictions, wear appropriate clothing and footwear, respect road and environmental rules and follow the guide’s instructions. The guide may adapt or stop the activity where anyone is at risk.
8. Pace, punctuality and route
Experiences are not timed races. We adapt pace, distance and stops to the group where possible. Customers must arrive at the confirmed time and place; significant delay may shorten the activity or be treated as a no-show to avoid affecting the group.
9. Minors, belongings and photographs
Minors require authorisation and prior agreement of conditions. Each participant is responsible for personal belongings. Consent for identifiable photographs is optional and may be refused or withdrawn for future uses.
10. Liability
Running in urban or trail settings involves normal risks from exertion, surfaces, traffic, weather and third parties. Nothing in these terms excludes liability that cannot legally be excluded. The operator is not responsible for failure caused by false participant information, disregard of instructions or events beyond reasonable control.
11. Complaints and dispute resolution
Customers should contact us first so that we can seek a solution. They may use Portugal’s Electronic Complaints Book and, where applicable, the Lisbon Consumer Conflict Arbitration Centre.
- Complaints Book: www.livroreclamacoes.pt
- CACCL: www.centroarbitragemlisboa.pt · juridico@centroarbitragemlisboa.pt · +351 218 807 030
12. Governing law and changes
Portuguese law applies without excluding mandatory consumer-protection rules. The version accepted when the request is made is recorded. Later changes apply only to new requests unless required by law or agreed with the customer.
For questions about these terms or your personal data, contact geral@correrlisboa.com.